Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how personal information is collected, used and protected when you visit casalapraia.com, contact us or make an enquiry or reservation for Casa La Praia.

1. Data controller

The person responsible for processing your personal data is:

Data controller: Giovanni Bertolino
Trading name: Casa La Praia
Location: Favignana, Italy
Email: [email protected]

For questions about this Privacy Policy or the use of your personal data, please contact us at the email address above.

2. Information we collect

Depending on how you use the website and our services, we may collect:

Your name and surname
Email address
Telephone number
Residential address
Reservation dates and accommodation preferences
Number and details of guests included in a reservation
Information required by applicable tourism, taxation and public-security regulations
Messages and other communications exchanged with us
Payment and transaction information
Technical information, such as browser type, device type, approximate location, IP address and pages visited
Cookie and consent preferences

Payment-card details may be processed directly by Lodgify or the relevant payment provider. We do not normally receive or retain complete payment-card details.

3. How we collect information

We may collect personal data when you:

Browse the website
Submit a contact or enquiry form
Check availability
Make or manage a reservation
Contact us by email, telephone or another communication service
Communicate with us through a booking platform
Accept analytics or other optional cookies
Provide information before or during your stay

We may also receive reservation information from booking platforms or service providers involved in managing your stay.

4. Why we process your information

We use personal data to:

Respond to enquiries
Provide availability and pricing information
Create, confirm and manage reservations
Process payments and refunds
Communicate before, during and after a stay
Provide check-in information and guest assistance
Meet accounting, taxation, tourism and public-security obligations
Prevent fraud and protect the security of the website and our accommodation
Resolve complaints or disputes
Understand and improve website performance, where consent has been provided
Establish, exercise or defend legal claims

5. Legal bases for processing

Under applicable data-protection law, we process personal data on one or more of the following bases:

Contractual necessity: when processing is necessary to answer a booking request, enter into a rental agreement or provide the reserved accommodation.

Legal obligation: when information must be collected or retained to comply with taxation, accounting, tourism, guest-registration or public-security requirements.

Legitimate interests: when necessary to operate and protect our accommodation business, respond to ordinary enquiries, prevent misuse and improve our services, provided that these interests do not override your rights.

Consent: when you choose to allow analytics or other optional cookies, or where consent is otherwise specifically requested.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Lodgify and other service providers

Our website and direct-booking system are provided through Lodgify. Lodgify may process personal data on our behalf to operate the website, forms, availability search, reservations, guest communications and related services.

We may also share relevant information with:

Payment-processing providers
Website hosting and technical-service providers
Accountants, professional advisers and insurers
Cleaning, maintenance or guest-assistance providers where necessary for your stay
Booking channels through which you make a reservation
Public authorities where disclosure is legally required
Google Analytics, when you consent to analytics cookies

These recipients receive only the information reasonably required to perform their services or meet applicable legal obligations.

7. Google Analytics

With your consent, we use Google Analytics 4 to understand how visitors find and use the website.

Google Analytics may collect information about your device, browser, approximate location, visited pages, session activity and how you reached the website. We use this information in aggregated reports to improve our content and understand website performance.

Analytics is not intended to be activated if you reject analytics cookies. You can change your cookie preferences through the website’s cookie-consent controls.

More information is available in Google’s Privacy Policy.

8. Google Maps and external content

The website may include Google Maps or links to third-party websites and services. When you interact with third-party content, the relevant provider may receive technical information such as your IP address and device information.

Third-party services operate under their own privacy policies. We encourage you to review those policies before providing personal information.

9. Cookies

The website uses essential cookies required for security, booking functions, forms and visitor preferences.

With your consent, it may also use analytics or other optional cookies. Further information is provided in our Cookie Policy. You can accept, reject or customize nonessential cookies through the cookie banner.

10. International data transfers

Some service providers may process personal data outside Italy or the European Economic Area.

Where required, such transfers should be protected through an adequacy decision, approved contractual safeguards or another lawful transfer mechanism recognized under applicable data-protection law.

11. How long we retain information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary according to:

The duration of the reservation and guest relationship
Italian taxation, accounting and tourism requirements
Public-security and guest-registration obligations
The need to resolve disputes or defend legal claims
The retention settings applied to analytics information
The duration of valid cookie consent

When information is no longer required, it will be deleted, anonymized or securely retained only where continued storage is legally necessary.

12. Data security

We take reasonable organizational and technical measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

13. Your rights

Subject to the conditions and limitations of applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to processing based on legitimate interests
Receive certain information in a portable format
Withdraw consent at any time
Lodge a complaint with a competent data-protection authority

To exercise your rights, email [email protected]. We may need to verify your identity before completing a request.

In Italy, you may also contact the Garante per la protezione dei dati personali through www.garanteprivacy.it.

14. Information concerning other guests

If you provide personal information about another guest, you should ensure that you are authorized to do so and that the guest understands how their information may be used.

15. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with an updated revision date.

16. Contact

For privacy questions or requests, contact:

Giovanni Bertolino
Casa La Praia
Email: [email protected]